Thank you for your interest in the products and services of Wattcycle.
Please read the product manual carefully before installing and using the product, and use the battery correctly under the instructions of the manual.
Wattcycle warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser.
- For the battery >30Ah, the warranty period is 5 years.
- For the battery ≤30Ah, the warranty period is 3 years.
- For the battery charger, the warranty period is 2years.
Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:
- A purchased order number made through Wattcycle official stores.
- Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Exclusions of Warranty
1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
3. Lost, stolen or full refunded product;
4. Warranty period expired
5. The battery model on the warranty certificate does not match the actual item;
6. Product wear and tear through the usage of time.
Procedures for Warranty Claims
We’ll assist to analyze the consumer’s problem within 24 hours, and help solve the problem, restore battery usage, and introduce the optimal use method.
If our product fails to work normally, the consumer assists us in completing all the battery testing, and both parties confirm that the product does have quality problems, we’ll send a new battery replacement to the defective battery after it has been returned to our US warehouse by the pre-paid label we prepared. And the defective battery will be checked and tested by our technical team to analyze the problem.
From the date of purchase and within 6 months, if our products have quality problems and cannot work normally, we can provide replacement or refund services; Within 7 months from the date of purchase to the end of the warranty, if our products have quality problems and cannot work normally, we can provide replacement services.
Any product(s) returned for valid warranty service will be shipped at the expense and risk of us. We will provide a pre-paid label to customers who need to return the products to the designated place at the specified time.
Batteries that have been serviced or replaced under their warranty period do not receive extended warranties. Instead, the serviced/replaced battery(-ies) will abide by the original warranty period issued when first purchased.
If you encounter any questions when using the product, please feel free to contact us, we will provide 24-hour customer service.
Phone: (+86) XXX-XXXX-XXXX