Free Return & Shipping Protection Plan 

We’ve teamed up with trusted partners to offer Free Return & Shipping Protection—so your order is covered if something goes wrong. Just reach out to Xcotton if you need help. Full policy details below.

1. What’s covered by this plan?

• Package lost in transit
• Package stolen or missing after delivery
• Package damaged in transit
• Delay in delivery
• Return Shipping Costs

2. How to add protection

During checkout, you will have the option to add Free Return & Shipping Protection to your order. By selecting this service, the protection fee will be automatically included in your total payment.

Please note:

• This protection is applied per order.
• It only covers products purchased within the corresponding order.
• The service cannot be added after order completion.
• This plan cannot be cancelled once parcel shipped.

3. To report an issue

Upon successful enrollment in the protection plan, a confirmation email containing the following will be automatically dispatched:

• Service contract reference number
• Step-by-step claims guide
• Official claims procedure documentation

Filing Claims with Xcotton

• In the event of parcel loss, transit damage or delay in delivery, immediately initiate the claims process by clicking HERE.
• If you wish to return a product, please review our Return Policy and submit your request via Contact Form. Your return request is subject to the terms and conditions of Andaseat’s Return Policy. Andaseat will review your request and guide you through the return process. The return shipping cost will be covered by

4. Liability Statement

When you purchase protection, coverage for shipping loss or damage is provided by Xcotton. We’ll gladly assist by sharing claim info, but Xcotton manages the claims process directly

5. Helpful Reminders

• Double-check your shipping info: Make sure your address and contact details are correct at checkout. Inaccurate info could lead to delivery issues or affect your ability to file a claim.
• Inspect your order ASAP: Once your package arrives, check it right away. If there’s any damage or problem, email the support team at support@xcottons.com as soon as possible to begin the claims process.