We have taken note of Will Prowse’s latest video featuring our product, the 12V 314Ah smart edition. It is regrettable that our product has been portrayed unfairly, and we must express our disappointment in Will Prowse’s unprofessional conduct on this occasion. The testing videos failed to showcase the capacity, BMS functionality of our product, or provide details on the testing conditions, processes, and results. It appears to be a hastily produced video lacking in thoroughness.
As a responsible brand, we have previously issued an official blog addressing the root cause and solutions for parallel connection issues, which is a common occurrence across many brands. Regrettably, Will Prowse choses to exaggerate this point in relation to our brand, despite being aware of the broader context.
Furthermore, we feel compelled to address the matter of video sponsorship, as Will Prowse has raised this issue in his forum. While we have appreciated Will Prowse’s previous objective, transparent, and impartial testing of our products, the recent situation has become more complex. We would like to provide a timeline based on our WhatsApp communications for clarity:
We hope this statement provides clarity on the situation and our commitment to transparency and fairness in all our interactions. To protect privacy, we can only share all WhatsApp communication details individually if needed, although Will Prowse chose to publish part of private talk in his forum. Thank you for your attention.
37 comments
Will Prowse’s video of WattCycle batteries is the primary reason I purchased two WattCycle batteries last month. With that my own saga begins as one of the 12 volt batteries was ruined in shipping. the shipper was Fedex. Two golf ball size crushed holes in the box and one corner of the battery black plastic box was dented and fractured and had a 2 inch open crack. . I discovered it while unboxing them as there is no choice to refuse packages that are left at you doorstep. Having purchased them through amazon, I reached out. Since it was a third party shipping them ,they suggest I let them contact the seller ( WattCycle) which they did. I saw today in my email from WattCycle my “case” has been closed with no further communication. So I sent photos of the damage. I am waiting to see if I will be doing business with WattCycke in the future. It isn’t their fault the item was damaged but surely they have some latitude in getting FedEx to compensate me for the damage. And the beat goes on. Ted Kwarchak in Sebastian, Fl.
I have had the exact problem with the Wattcycle batteries Will discovered. The company has done nothing but stonewall me and delay. Wattcycle has offered zero solutions. My request for a return or exchange to non “smart” batteries has only been me with additional demands for more testing app screen shots. I should have expected as much from a CCP owned company. Never again…
So you impatiently encourage Will to hurry, chastise him for ‘only’ getting the capacity test done the first evening after he received the battery, expectantly ask when the ‘video’ will be done, agree to pay for said video, discover your battery has a fatal flaw, rescind your offer to pay for video, then chastise Will yet again in this ‘blog’ for ‘hastily produced video lacking in thoroughness’ after stiffing him his fee. Class act you guys are!
There seems to be a pattern of sloppy product testing and management by Wattcycle.
Last December I bought one 12 volt 100 Ahr mini smart battery. Seemed to work fine so bought two more in the spring.
Learned that Wattcycle changed smart apps mid-stream so I could use the – then better 3rd party app on the original battery but it would NOT work on the two newer supposedly identical batteries.
Wattcycle changed smart apps to its own app for the two newer batteries and that app did not show individual cell voltages and balance status like the original app. (Wattcycle has since added individual cell voltages to their app.)
Learning what happened was like pulling teeth with Wattcycle support. They generally answered, but incompletely.
So now with this paralleling issue, is sloppy product management a thing at Wattcycle?
The uncalled for personal attack on Will Prowse by Wattcycle is not confidence inspiring.
(Although, as a long time subscriber to Will’s channel, since near the beginning of his solar content, it was disconcerting to learn he is paid by the manufacturers for his videos, without disclosing it.)
Will has provided lots of valuable information and reviews on products, and as you can see from most of these comments, he has built up a strong following, some of which are blindly going to believe anything that Will says now. I would suggest that you do not attack him, unless you do it with solid evidence in a court of law.
This post is unfortunate.
As a customer, here is how I see it:
Will found a problem that exists in your battery, and finds that it exists in others.
Wattcycle immediately owns the problem, explains it and works on a solution. None of the competition that has this issue has done anything. Wattcycle now looks like an industry leader.
I bought a pack of LiTime batteries and returned them. They were having the issue that Will later pointed out. This was 2 months ago. The fact that they do not recognize this makes me concerned.
I have been super impressed at how Wattcycle has stood above the competition and owned and is about to have solved the issue. As a customer, this builds trust.
This finger pointing really takes away from the exemplary behavior that Wattcycle has exhibited. So far Wattcycle has been all about solutions. Finger pointing just seems like excuses.
Please don’t go down this path. This post does not help your cause.
you now have a f in cus service which is hard to get your positive rating back. there good ways to counter a bad review . and this was 180 degrees opposed .
I have purchased quite a bit of gear from you guys. So far I am please with all of it. That being said, I trust Will over you guys. He openly tells us when he has made a mistake or an error. He doesn’t “attack” brands but points out what is good & bad and offers real, valuable advice to help make the products better and safer.
This post is a very bad look for your brand, which I do not like seeing. Apparently you people REALY do not understand your customers, which like it or not, is Will’s audience.
I do not imagine that telling you “I’ll never buy another thing from you!” means anything to you. And it would not be true. You’re a huge company and I’m sure you don’t care. It is just sad that you missed such a great opportunity.
Thanks for making this post. Now I know to avoid any Wattcycle products in the future. This is beyond unprofessional.
Lol, clowns! You agree to pay for the video to be prioritized by him, thus putting your battery in front of his audience ahead of other manufacturers, and then want to act like he is extorting you when he finds out your battery has problems?
Yeah, it’s not just your battery, but it IS your battery. Regardless if other manufacturers have the same problem, you have the unfortunate luck of being the ones who he found it with first. Your inability to be transparent on who manufactures the problematic components just compounds the terrible optics that stem from your response.
You’ve taken an unfortunate issue that could have been solved rapidly and re-reviewed showing YOUR company was the one to address an industry-wide problem first, showing dedication to your customers, and instead of taking the high road, have decided to double down on your failures.
I dont think I’ll be considering your company for my battery needs ever again. There are plenty of other manufacturers out there making equivalent products that thus far haven’t decided to blame the consumer and reviewers for their problems. Good luck, but I expect your going to feel it a lot more in your sales figures than you thought. And there is nothing wrong with punishing a company for making poor decisions (both in public relations and in the product itself) by voting with our wallets. These electron dollars will be all you’ll get from this consumer: $$$
Lol, clowns! You agree to pay for the video to be prioritized by him, thus putting your battery in front of his audience ahead of other manufacturers, and then want to act like he is extorting you when he finds out your battery has problems?
Yeah, it’s not just your battery, but it IS your battery. Regardless if other manufacturers have the same problem, you have the unfortunate luck of being the ones who he found it with first. Your inability to be transparent on who manufactures the problematic components just compounds the terrible optics that stem from your response.
You’ve taken an unfortunate issue that could have been solved rapidly and re-reviewed showing YOUR company was the one to address an industry-wide problem first, showing dedication to your customers, and instead of taking the high road, have decided to double down on your failures.
I dont think I’ll be considering your company for my battery needs ever again. There are plenty of other manufacturers out there making equivalent products that thus far haven’t decided to blame the consumer and reviewers for their problems. Good luck, but I expect your going to feel it a lot more in your sales figures than you thought. And there is nothing wrong with punishing a company for making poor decisions (both in public relations and in the product itself) by voting with our wallets. These electron dollars will be all you’ll get from this consumer: $$$
I understand Will’s urge to push out his first video, since the parallel issue is a SAFETY issue. The community had to learn about it asap. I was also pleased be your reply on Will’s forum, although you did not provide a real solution, but the following radio silence was puzzling.
The fact that most Chinese battery brands have the same problem when putting their batteries in parallel is greatly puzzling; seems like you should differentiate a bit better. Let’s hope you’ll be able to properly fix the problem and make peace with the community quickly. That said, I believe this issue could be quite tricky to be solved through a client software update.
Will Prowse have given you top expert and honest advice on how to succeed in a very competitive market. Your engineering department and QA had failed you.so, your product was not ready for prime time. If you listen to him and implement his advice, next year at this time you will be on a different posture. So much energy spent trying to excuse the inexcusable. What a waste!
If you care about improving your products and making them the best of the market then be happy people are providing constructive criticism and reviews. I have followed will for years and have learned a great deal from him. I appreciate all of his feedback and product testing. Will has also commented on how a company has improved their products over time and how is impressed. Everyone needs to learn to be humbled and take criticism and grow and be exceptional. Shame on you for going on attack mode and taking the low road.
Will is honest, shame on you
When making personal attacks is easier than fixing your product.