Thank you for choosing WattCycle for your LiFePO4 battery needs! We understand that getting your batteries quickly and safely is important to you. This policy outlines the shipping process for WattCycle orders.

Destinations:

• We only ship orders to Continental 
• Currently we DO NOT ship to Alaska, Hawaii, and Puerto Rico.
• Please do not use PO Box addresses, which are not within the delivery range of FedEx. If you accidentally use such addresses, please contact us to change them in time to avoid delays in delivery.

Shipping Fee:

• FREE shipping on all orders
• Shipping method: UPS Ground & Fedex

Shipping time:

The time frame of an order delivery is divided into two parts:

• Processing time: 1-2 business days
• Shipping time: 2-5 business days
• The shipping will delay for some objective or uncontrolled reasons. We will notice our customer ahead for delays.
• To improve service transparency, please note the updated process for truck shipments (LTL orders):After a large battery order is confirmed, we will send you an email to verify that you are ready for shipment. Once we receive your confirmation, we will request shipping quotes from our logistics partners on the same day.On the following day, we will confirm the final freight cost and arrange a truck pickup. The order will then be shipped as scheduled.The entire process typically takes about 48 hours, starting from the time we receive your confirmation.

Tracking Your Order:

• Once your order ships, you will receive a confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on the carrier's website.

Disclaimer:

• While we strive to meet the estimated delivery times provided, these are estimates and actual delivery times may vary depending on factors beyond our control, such as carrier delays or weather conditions.

Changes to This Policy:

• We reserve the right to modify this Shipping Policy at any time. We will post any changes to this policy on our website.

We appreciate your support! If you have any questions about our shipping policy, please feel free to contact us at service@wattcycle.com.

Warranty Policy

Payment & Security

Payment methods

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

FeaturesReviewsPlayPlayPlayPlay

Customer Reviews

4.50 out of 5Based on 6 reviews41100Most RecentHighest RatingLowest RatingOnly PicturesPictures FirstVideos FirstMost Helpful04/22/2026Thai

Nice setup

0004/22/2026J.R.

Received in good condition and appears good quality. Works as expected. Would recomend.

0004/14/2026J.R.

The product demonstrates commendable quality; however, its pricing for a standalone cable is rather high, which is reflected in the three-star rating.

0304/13/2026P.F.

So amazing ! Just what I really wanted ! Works like a dream, u need this. Order it now !

1004/03/2026F.M.

Great quality

2012

• Free Local Shipping
• 5+2 Years Warranty
• Hassle-free Returns
• 7/24 Help & Advice

WattCycle

Power Infinite

Join us on our journey toward a cleaner, greener world. Together, we can power a sustainable future.

Wattcycle 24X7 Customer Support:
service@wattcycle.com
Phone Support: +1 (229) 466-5899
WhatsApp: +86 15361409198
Wholesale Inquiry:
sales@wattcycle.com
+852 54735422

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Our batteries come with a 5-year warranty, which can be extended to 7 years total upon product registration. Accessories are covered by a 1-year warranty, and like-new (refurbished) batteries include a 1-year warranty.

For full terms, conditions, and claim details, please visit:
Warranty Policy.

📢 Announcement: Update on Customer Support & New Contact Channels

Dear WattCycle Community,

We recently received feedback from some customers who did not receive timely replies to their service emails. After investigating, we discovered that some emails were bounced or filtered into spam due to domain parsing issues, which caused customers to miss our responses. We’ve improved our email system to prevent this in the future.

Here are the updated official support channels:

Email Support

Shenzhen Washi Energy Co., Ltd.
📧 service@wattcycle.com (primary)
📧 wattcycle.service@gmail.com (backup)

👉 Please always reach out to service@wattcycle.com first. If you haven’t received a reply for a long time, kindly check your Spam or Trash folder. If there is still no response, you may then contact us via our backup email.

2. Messenger
If you do not receive an email reply promptly, you can also PM us via Messenger for faster assistance.

3. WhatsApp & Phone Support
Based on your valuable feedback, we now offer US phone number and WhatsApp support for more direct and convenient help:
📱 Phone Support:  +1 (229) 466-5899
💬 WhatsApp Support: +86 15361409198
🚛 Wholesale Inquiry: sale@wattcycle.com
+852 5473 5422 (WhatsApp)

4. Response time
Email: (Monday-Sunday) Reply within 24 hours
Phone: (Monday-Friday) 9:30 am-19:00 pm CST

We sincerely appreciate your patience and understanding as we continue to improve our service, and we remain committed to providing efficient and reliable support to all our customers.

Kind reminder: For after-sales inquiries, please include your order number and the platform where the purchase was made so we can assist you more quickly. Thank you for your cooperation and support.

— WattCycle Official Team