WattCycle Warranty Policy

Thank you for choosing WattCycle. This warranty policy applies to all products purchased through official WattCycle channels and authorized distributors. Please read this policy carefully before installation and use.

I. Warranty Commitment

WattCycle warrants to the original consumer that under normal use conditions, products shall be free from defects in material and workmanship from the date of original purchase.

1. Warranty Period

Note: Extended warranty must be activated through product registration on the official WattCycle website within 3 months of purchase.

2. Warranty Period Calculation

• The warranty period begins from the original consumer’s purchase date.
• Valid proof of purchase (order screenshot, invoice, etc.) is required to establish the purchase date.
• Repaired or replaced products do not extend the original warranty period, which remains based on the original purchase date.

II. Warranty Claim Process and Fees

1. Claim Process

• Step 1: Contact WattCycle Customer Service (service@wattcycle.com), describe the issue, and provide proof of purchase.
• Step 2: Our technical team will contact you within 24-48 hours to assist with troubleshooting.
• Step 3: Once the issue is confirmed as a quality defect, customer service will provide a Return Merchandise Authorization (RMA) number and return instructions.

2. Fee Responsibility Rules

3. Refund Policy

• Refunds are applicable only for quality issues reported within 6 months of purchase. Quality issues identified after 6 months will be resolved through product replacement.
• The refund amount will be calculated after final verification, deducting any applicable fees, and returned via the original payment method.
• Refunds will be processed via the original payment method within 3-5 business days after receipt and inspection of the returned product.

III. Warranty Exclusions (Limitations of Liability)

This warranty does not apply to damage or malfunction caused by:

1. Accidents and Force Majeure

• Accidents, abuse, misuse, or negligence
• Natural disasters such as fire, flood, lightning, earthquakes, extreme temperatures

2. Improper Use and Installation

• Failure to follow installation, operation, or maintenance instructions in the product manual
• Voltage/current mismatch, reverse polarity connection
• Use of incorrect fuses or undersized cables
• Series or parallel connections exceeding permissible limits (e.g., systems exceeding 48V)
• Mixing with other battery brands

3. Unauthorized Modifications or Repairs

• Any disassembly, modification, or repair by unauthorized personnel
• Altered, damaged, or removed serial numbers

4. Normal Wear and Tear and Commercial Use

• Cosmetic wear or scratches from normal use.
• Natural capacity degradation over time (normal aging).
• Use exceeding the product’s designed cycle life or technical specifications.

5. Long-Term Inactivity

• Damage resulting from failure to perform periodic charging maintenance for over one (1) year.

6. Other

• Inability to provide valid proof of purchase.
• Products that have been fully refunded through other means.

IV. Final Provisions

• WattCycle reserves the right of final interpretation of this warranty policy.
• This policy may be revised periodically. All changes will be published on our official website.

Contact Information:

📧 Official Customer Service Email: service@wattcycle.com

🌐 Official Website: www.wattcycle.com