Been trying to contact all day on an order. Chat bot said they would resond in 2-3 minutes, been 4 hours. Anyone else have this problem
@dalediez
Hi, all WattCycle websites have been upgraded with the latest online chat system. The issue you described may have occurred due to incorrect system settings, which prevented your session from being connected. I have already reported your problem to our customer service team. If necessary, you can directly contact our after-sales team at service@wattcycle.com.
Customer Service is not returning my emails, chat request or phone messages. Apparently I have been dupped again by a Lithium Battery company.
If anyone knows of a reputable Lithium Battery company please reach out to me.
@clifton chowning , these guys aren't trying to dupe you. They just have appalling customers service response. They will replace or refund your purchase but it will take some time.
I have a nearly new 12v 20ah battery that is not charging. I'm using a Schumacher 12v/10amp charger (which I've used before) but it's not taking a charge. Battery level reads 8.4 on the multimeter. Any advice?
Schumacher sells some charger models w/little in way of voltage/current regulation. It's possible that it applied voltage that caused the bms to shut down.
I've got a 12v 100ah battery that was fully charged and bricked itself on the way to the lake. It shows .2v on the multimeter. The lithium charger will not wake it up. You can't trick it by putting another battery in parallel and then charging it. I've emailed customer service, called them, left messages. I've done everything but send a carrier pigeon with a note on its foot. No response whatsoever. Very frustrating.
@WattCycle Team_Joey nope still not responding to any messages. I have tried everything to get in touch with customer service, but there i absolutely no response.
