I have qty 4 12v 314 Smart Mini in Parallel. One 12v battery will connect to the app, but all data fields show 0. See attached photos. Other 3 batteries show complete data. I assume the battery is working correctly, but have no way of verifying. Maybe a firmware update will fix it? I need to set the battery for parallel mode.
The screen that shows the individual cell voltages seems to show the correct voltage.
Tripp
@Tripp Pankey Hello! We have forwarded your question to our technical team as soon as possible and will try our best to get back to you as soon as possible.
Thank you so much. They responded to my email to support.us@wattcycle.com . They ask me to return the batteries and will send out new one once receieved, They sent prepaid shipping labels. The Fedex person at the counter didn't look happy when I dropped off, butthey are on the way!
I will update the forum when I get the new batteries. Thank you for your help.
Tripp,
I dont see a resolution to your issue, I also dont see a date when this occured or how long has passed. I too am having the same issue, with the app not showing any data. My app does show a temp reading but nothing else. Just wondering what the outcome was and how long it took to resolve the issue. I was wondering if they had any repair/return facilities in the USA to bring them in for an exchange or do they have to be returned through the mail?
Thanks,
Mike
